Privacy Policy

Last updated: 2026-01-01

This policy explains how MK Electrics collects and uses personal information when you submit a service request. We aim to keep this simple and transparent.

What we collect

• Name
• Phone number
• Email address
• Postcode / area information
• Your message describing the electrical issue or work required

Why we collect it

We use your information to coordinate your request: to contact you, confirm details, and arrange a suitable appointment window with a qualified local electrician where appropriate.

Lawful basis (UK GDPR)

We process your data to take steps at your request prior to providing a service and to communicate with you about that request (performance of a contract / pre-contract steps). We may also process limited data for legitimate interests, such as maintaining service records and improving our service quality.

Who we share it with

We may share relevant details with an attending electrician in order to fulfil your request (for example: contact details, location, and a summary of the issue). We do not sell personal information.

How long we keep it

We keep personal information only as long as necessary to coordinate your request and maintain appropriate service records. If you would like us to delete your information sooner, contact us (subject to any legal obligations).

Security

We take reasonable steps to protect your information. However, no method of transmission or storage is 100% secure.

Your rights

You may have rights under UK data protection law, including the right to access, correct, or request deletion of your personal data. You can also object to certain processing or request restriction in some circumstances.

Contact

If you have privacy questions or requests, contact us at: enquiries@mkelectrics.co.uk

If you are dissatisfied with how we handle your data, you may have the right to complain to the UK Information Commissioner’s Office (ICO).